Refunds and Returns
RETURN AND REFUND POLICY
If the customer wants to return the product, he must first inform our customer service numbers, explaining the reason for his return, only exceptions will be taken into account, provided that the reason is recorded and verified. Freight costs will be borne by the buyer.
The deadline to notify your return is 1 day maximum 3 days, by whatsapp +1 305 9223770 or by email [email protected] this can only be done after receiving the product. We work every day 24 hours a day, 7 days a week, so no business days are taken.
If at any time the product delivered to the customer is broken or defective, we promise to change it, as long as it is recorded and verified. And the freight cost is on us.
The product must be in perfect condition, with its original packaging, to return the product, if it does not meet the requirements, it will be returned.
After receiving the return of the product and verification of its status, you will have a period of 4 days to receive the refund, the form of the refund will depend on how it was paid, for example if it was by credit card, it will be refunded directly to your credit card. credit.
The products we sell are for professional use and daily care, and a lot of responsibility is required because they are components of beauty.